ITSM: IT Service Management Definition, Benefits & Tools | Atlassian
ITSM is an IT service management framework that provides services for various IT functions. It defines operating procedures, techniques, and supporting services that deliver efficiency and …
What Is ITIL? Core Principles & Best Practices | Atlassian
ITIL is the world’s leading framework for IT service management (ITSM), continuously evolving to meet the changing needs of organizations worldwide. Since its introduction in the 1980s, ITIL …
ITIL Service Strategy: Align IT with Business Goals | Atlassian
Understand ITIL Service Strategy and its importance in aligning IT services with business objectives with this in-depth guide.
The complete guide to Enterprise Service Management (ESM)
What is Enterprise Service Management? Learn how to implement ESM for better service delivery in this guide.
IT Service Delivery [Key Components & Best Practices] | Atlassian
The ITIL framework can help you craft and execute IT service delivery and management practices. These can improve service quality and user satisfaction, reduce costs, and help you …
Continual Service Improvement (CSI) in ITIL | Atlassian
Recognizing areas for improvement and making incremental changes is the core principle of ITIL continual service improvement (CSI). This guide discusses how and why modern IT teams …
Understand the framework | Jira Service Management Cloud
Learn more about integration types, advanced settings, action filters in Jira Service Management, and more.
IT Change Management: ITIL Framework & Best Practices - Atlassian
IT Change Management minimizes risk while making changes to systems and services. Learn about the change management process, its importance, best practices
ITSM software by Jira Service Management | Atlassian
Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.
Guide to IT Service Continuity Management (ITSCM) | Atlassian
IT Service Continuity Management (ITSCM) is key to minimizing service disruptions and costs for disaster-level incidents. Learn more here.