Helping struggling households break the cycle of energy debt is at the heart of a new three-pronged strategy unveiled by Government and regulator Ofgem.

Ofgem is seeking views on new guidance for domestic energy suppliers to help them better support customers when moving home.

Details This Strategic Direction sets out our 7 Consumer Outcomes, they are: Consumers are charged energy prices that represent fair value Consumers receive accurate, timely, accessible and ...

Details Includes: weighted average of the relevant gas transporters’ single supply point charge (wSSP) retail price index (RPI) consumer prices index including housing costs (CPIH) These calculations ...

Details The guidance aims to help develop behaviourally-informed solutions to reduce energy arrears, improve payment outcomes and increase customer support uptake. It includes insights from trials and ...

What is a Regulatory Sandbox? The Energy Regulation Sandbox can help innovators trial or bring to market new products, services, business models and methodologies without some of the usual rules ...

On this page you will find the standard terms of the Backstop Power Purchase Agreement (BPPA) that would be entered into between a supplier and an eligible generator under the Offtaker of Last Resort ...

We’re currently updating the digital service to improve the registration process for organisations that operate and supply district heat network sites with embedded communal heat networks. You can ...

Details the 5 innovation challenges that need to be met during the price control period 2026 to 2031 and electricity distribution 2028 to 2033.

Help shape how we can share smarter and more efficient energy system costs to protect you and support a cleaner, stronger economy. Details of outcome We are considering the full range of views and ...