RI: Travelers Investigative Services, or TIS, is our in-house fraud detection and investigative unit. It is a team of around ...

Organic growth at insurance brokerages continued to slow in fiscal year 2025, with the share of firms reporting growth below 5% rising to 25%, up from 15% in FY 2024, according to The Council of ...

Insurance executives are confident about their artificial intelligence progress, but that confidence may not match reality, according to a new report from KPMG International. The survey of 44 ...

What does a workers’ compensation program look like when it treats an injured caregiver as a member of the community rather than a claim? At Benchmark Senior Living, one answer is the One Company Fund ...

Merger and acquisition activity among insurance agents and brokers has slowed to its weakest pace in years, with 439 transactions recorded in the first three quarters of 2026, down 19% from 539 in the ...

Picture a patient with a torn rotator cuff and major depression. Hurt on the job, she gets a claim number, a stack of authorizations and possibly a nurse case manager focused on getting her back to ...

Claims professionals hear constantly that they need more empathy. Far less often does anyone ask where empathy comes from, or what happens when the supply runs low. “If you are out of gas and you ...

More than half of risk managers, 51%, regularly experience multiple interconnected risks at the same time, and 94% believe their organizations underestimate how cascading risks escalate across a ...

The average value of a business interruption insurance claim now exceeds €850,000 ($952 million), about 70% higher than the corresponding average property damage claim of close to €500,000 ($560 ...

Independent agents remain the dominant force in U.S. small commercial insurance distribution, and years of predictions that business owners would move en masse to buying coverage online have largely ...

Workers’ compensation claims are increasingly concentrated among the youngest and oldest segments of the workforce, according to a report from the Workers Compensation Research Institute (WCRI). The ...

A fundamental new challenge has emerged as A.I. moves rapidly from experimentation to deployment. As technology capabilities and use cases advance, carriers must ensure their use of new technology ...