National Grid electric customers may soon see millions returned to them after Massachusetts regulators penalized National Grid for a slew of customer complaints. A spokesperson for the Department of ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

WE INVITE ALL OF YOU TO SEND YOUR STORY IDE National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for "systemic" and ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.