What a day in customer service looks like — as AI changes everything

Customer service can be a "really, really difficult job." Will AI make it easier — or cause even more headaches?

3M signals customer service layoffs, leaving workers in limbo

Hundreds of 3M employees are facing potential layoff as the Minnesota company reorganizes its customer service division under a new global hub in the Philippines. Details are scant, but at-risk jobs ...

What is 'Seat Changing' at a Snack Bar? The Flow of Customer Service Beginners Should Know

For those looking for a job at a snack bar in Susukino.When researching snack bar job duties, you might wonder, "Do I stay at the same seat the whole time I'm serving customers?" or "Do I ever have to ...

‘Billions' Star Asia Kate Dillon Says Acting Jobs Have ‘Diminished'

Asia Kate Dillon, who starred in shows like "Orange Is the New Black" and "Billions," took to social media on Tuesday to ...

Broccoli Raises $52M Led by Khosla Ventures to Help Home Services Businesses Book More Jobs and Keep Customers Coming Back

More than 1,500 businesses use Broccoli’s AI agents to answer calls, book appointments and stay connected with ...

No bad days, own the customer experience | Opinion

Don't let a bad day ruin your business. Learn how to handle unhappy customers and build lasting loyalty.

Customer Service Chatbots Must Be Stopped

An effort to fix a hotel bill illustrates why New York City is now trying to crack down on A.I. chatbot-powered customer ...