Airbnb Says Chief Technology Officer Balogh to Depart

Airbnb Inc. Chief Technology Officer Ari Balogh plans to step aside from his role in December, the company said in an ...

Help! Airbnb banned me for life — but won’t say why

After Airbnb bans Kevin Donovan for life, he tries to find out why. But Airbnb won’t tell him. Will it tell this consumer ...

Locked out and charged $385 for getting into my Airbnb — is that fair?

Q: My partner and I booked an Airbnb near Joshua Tree National Park for my birthday. On the second day, heavy rain caused the keypad lock to malfunction — we couldn’t enter any information ...
Yahoo Finance

Airbnb CEO Freezes ChatGPT Deal--Then Unveils AI That Solves Customer Issues in 6 Seconds

This article first appeared on GuruFocus. Airbnb (NASDAQ:ABNB) may be holding off on OpenAI's ChatGPT integration, but CEO Brian Chesky isn't exactly sitting still. In an interview, Chesky said the ...
Newsweek

Architect Books Airbnb, Shock at What Neighbor Can See in Bathroom

A post about an Airbnb guest who spots an exposing feature in the bathroom of their accommodation has gone viral on Reddit. The post was shared by u/Ingtar2 and has had more than 46,000 upvotes since ...
Fast Company

Half of Airbnb users in the U.S. are now interacting with its AI customer service agent

Half of Airbnb users in the U.S. are now using the company’s AI-powered customer service agent, CEO Brian Chesky said Thursday during an earnings call. The tool was quietly rolled out last month and ...
Benzinga.com

Ross Gerber Slams Airbnb Over Customer Support, Vows To 'Never Use It Again' After Palisades Fire Experience

Prominent investor Ross Gerber, CEO of Gerber Kawasaki Wealth and Investment Management on Tuesday criticized Airbnb Inc. (NASDAQ:ABNB) following his experience during the Palisades fire, declaring he ...
Morningstar

Airbnb: Ready for AI, Given Its Ownership of Vast Customer Data and Ongoing Innovation

Our constructive view of Airbnb’s network position (source of its narrow moat) is not swayed by the potential risk of generative artificial intelligence bypassing the online travel company’s platform.
AOL

Hosts have ruined Airbnb with excessive fees, high demands, and bad customer service, travel experts say

Travelers appear to be abandoning Airbnb because of high costs, excessive fees, and poor host service. Airbnb was once a disruptor offering affordable stays but some say it has lost its charm. Travel ...
The Daily Dot

‘Count your freaking days, Airbnb.’

As we reach the peak of summer, eager travelers are taking a break from their busy lives and heading off on vacation. Whether to save some money, get perks you don’t generally get at a hotel, or ...
consumerrescue

This dirty Airbnb had a padlock on the front door. Where’s my refund?

If an Airbnb host asks you not to come through the front door of their vacation rental, you should ask some questions before you show up. This group of friends wishes they had done just that. Tori W.