Regulator finds inadequate monitoring by firm could have exposed vulnerable customers ‘to clear risk of harm’ ...

Ovo has agreed to pay a £10million penalty to settle the energy regulator's probe into the treatment of its prepayment meter ...

Debt agents working for British Gas had broken into the homes of vulnerable customers to fit pre-payment energy meters.

OVO Energy will pay £7m into Ofgem’s voluntary redress fund after the regulator found failures in how the supplier protected ...

Debt agents working for British Gas broke into the homes of vulnerable customers to fit prepayment energy meters. British Gas has agreed to pay £20m into a redress fund and compensate customers to ...

Redress to customers for force-fitting devices in homes includes £20m penalty and £70m of debt write-offs ...

In some cases, energy firms could install prepayment meters without the bill payer's permission ...

British Gas has agreed to a £20 million payout and to compensate customers who had a prepayment meter installed without their permission, regulator Ofgem has said following an investigation. The ...

The energy supplier will compensate customers who were affected in 2018-21 and write off up to £70 million of energy debt for vulnerable customers. Sign up for the top news stories every day to keep ...

British Gas has agreed to pay a £20million settlement and compensate customers who had a prepayment meter installed without their permission, regulator Ofgem said. Ofgem said it ...