In the hospitality industry, nothing beats exceptional guest service. For decades, hotels have differentiated themselves through warm welcomes, personal touches, attentive staff, and comfortable rooms ...

Since January the use of AI agents for customer service tasks has exploded by a compound annual growth rate of 2,199%, according to a new report by Salesforce. The number of agents available has more ...

Heathrow and Salesforce launched AI assistant Hallie to manage customer inquiries, boosting efficiency at the UK's busiest airport.

STAMFORD, Conn.--(BUSINESS WIRE)--Sixty percent of customer service agents fail to promote self-service options, according to a survey by Gartner, Inc. A Gartner survey of 5,801 customers conducted in ...

Hotel chatbots used to be just a nice to have for hotel websites. But, by 2026, they have evolved immensely and now sit at the center of how hotels convert demand, support guests and scale service ...