Massachusetts DPU slaps National Grid over 'severe billing errors'
In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
WWLP on MSN2d
DPU penalizes National Grid for billing errors that impacted thousands
The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands of ...
WHDH 7News3d
‘Inexcusable:’ State DPU comments on National Grid billing error, 35k customers did not get bills
The Massachusetts Department of Public Utilities (DPU) says around 35,000 customers didn’t get their monthly bills when ...
WHDH4d
‘Inexcusable:’ State DPU comments on National Grid billing error
In a letter to National Grid, DPU officials wrote, “The company’s failure to proactively acknowledge the billing issue and work constructively with the Department to craft an appropriate solut ...
The Boston Globe3d
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
“Apart from the utter failure to perform the routine utility obligation of rendering bills in a timely manner, [National Grid] compounded its lapse by failing to inform the [DPU] in November ...
ConsumerAffairs2d
National Grid Reviews
If I could give National Grid negative stars I would. I have had them for years and their rates for both gas and electric continue to skyrocket. My usage has gone down, but the price for "delivery ...