At its Knowledge 2025 event last week, ServiceNow unveiled a new AI-powered CRM platform and an increased focus on the CRM market that challenges traditional approaches and established leaders.

Everyone’s eyes are on an AI future, but a quick look at ServiceNow’s history helps us to better understand where it’s headed. On the first morning of ServiceNow’s annual user event in Las Vegas this ...

At ServiceNow Knowledge in Las Vegas, the company made a number of product and ecosystem announcements with a common underlying theme: control over chaos. Here's my take on last week's event. As FOMO ...

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Ricky oversees and leads the editorial team for BizTech magazine. He's a writer, technology enthusiast, superhero lover and eternally curious. So much of the modern — and future — world of work is ...

NEWTOWN, Pa., May 5, 2026 /PRNewswire/ -- EPAM Systems, Inc. (NYSE: EPAM) today announces its production-ready AI capabilities for ServiceNow development at Knowledge 2026, taking place on May 5–7, ...