How Growing Companies Lose the Clarity That Made Them Successful — and How It Hurts Your Customers’ Experience

As companies grow, complexity often finds its way into the customer experience. Here's why — and what to do about it.
Entrepreneur

Your Brand Isn’t Your Visual Identity — It’s the Experience Your Customers Remember. Here’s Where Most Companies Fall Short.

A polished visual identity only gets you so far. What customers really believe about a company is shaped by their actual experience — onboarding, support, product usability, etc. As companies grow, ...
CMS Wire

Medallia Report Finds the Customer Experience Gap Is Getting Worse

A stark disconnect between brand confidence and consumer reality defines the current state of customer experience. Medallia released its 2026 State of Customer Experience Report on March 5, revealing ...
Computerworld

Why Customer Experience (CX) is the key to a well-run organization

Dr. Francis Goh has been an innovator and technical expert a strategist, board member, leadership mentor and sought after public speaker. Today he spends his career advising customers and fellow ...