Identifying diverse input sources is crucial for effective knowledge management, aiding in turning raw content into ...

Knowledge management systems help companies store, access and organize documents and information. Both internal teams and external stakeholders might access and use your documentation. Centralizing ...

Recall has a a powerful AI assistant which you can prompt for summaries, key points, insights, information retrieval, ...

“Technology will finally help journalists give their audience members a better version of the news article, one which favors understanding, not just informing.” The typical inverted-pyramid news ...

As artificial intelligence (AI) continues its meteoric rise, the role of knowledge management (KM) in contact centers is gaining prominence like never before. Knowledge and knowledge management ...

This year may see knowledge management more directly intersect with law firms’ growing adoption of artificial intelligence, ...

The insurance industry runs on information. Every policy, claim, risk assessment and customer interaction depends on access to timely, accurate and well‑organized knowledge. Yet it’s an industry where ...

Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Rather than wax philosophical about what knowledge is, let’s let it be any information that can further an organization’s goals. If managing IT can be compared to herding cats, managing knowledge is ...