Discover a complete guide to CRM analytics, including the types of data collected, key metrics to track, and what features to look for in a tool that can help grow your business. Customer relationship ...

CRM is a tool that allows you to provide a better customer experience. It brings all information to one place, making it easier for you to personalise your messaging and offerings. In addition, CRM ...

A customer relationship management (CRM) software package is a very useful tool for small businesses. It helps to easily organize and keep track of all clients and potential clients. According to ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

The right customer relationship management (CRM) system can help your company achieve its revenue goals. It automates workflows, boosts sales efficiency, and unifies customer data. Indeed, the best ...

A customer relationship management (CRM) database is a resource that contains all customer data that all departments within an organization can access. These data include customer information, sales ...

Kelly Main is a Marketing Editor and Writer specializing in digital marketing, online advertising and web design and development. Before joining the team, she was a Content Producer at Fit Small ...

As customer relationship management (CRM) platforms have become increasingly common in the enterprise, so have the number of integrations and functionality of the software. Naturally, integration of ...

Let’s face it: CRM continues to be the Rodney Dangerfield of enterprise applications. It doesn’t get nearly the respect it deserves. Despite many research firms’ take on the aggressive growth of ...

San Francisco traffic cop favorite Salesforce (the company shuts down a couple of streets for its annual Dreamforce event at the Moscone Center) is aiming to put more Artificial Intelligence (AI) into ...