Loyalty programs aren't what they used to be -but retail experts say these six put the customer first instead of simply harvesting personal data Sephora's Beauty Insider rewards program uses customer ...

Walk into a big-box store, and you're just another transaction. But walk into a local garden center, and you're more likely to be remembered by name. While larger retailers compete on volume, ...

Companies have been treating loyalty programs less like reward systems and more like data-harvesting tools. Here's what to ask yourself before signing up for one. Store loyalty programs used to be ...

ONE Store announced on October 14 that it is introducing its ONEdia rewards program and revamping its user benefit system.

With its cult-like fan base, Trader Joe's has no need for a loyalty program. That's because the grocer leads in customer loyalty without a loyalty program, relying on products and services instead.

Store loyalty programs used to be simple: You’d get a punch card at a local sub shop, buy eight sandwiches and get your ninth for free. It felt like a transparent “thank you” for your business. But ...

Store loyalty programs have evolved beyond simple punch cards. Engaging with your favorite store these days can involve tracking rewards points in a spreadsheet to determine how to get the maximum ...