Quality assurance means developing operational controls to ensure that the results match the desired outcomes. Customer service operations are designed to keep customers satisfied while protecting the ...

As OhioHealth came out of the coronavirus pandemic, its quality and safety team decided there was a need to do an entire reset across the health system. OhioHealth has made becoming a high-reliability ...

Electronic systems comprise both hardware and software. Which functions are implemented with hardware and which with software are decisions made based upon a wide variety of considerations, including ...

Concepts used throughout the world describing improvements to production throughput are often generally referred to as “reliability.” But what does this term actually mean? The answer to this question ...

Illustration by Otto Steininger Every year, consumers purchase millions of computers and peripherals. And every year, millions of those devices break down. For anyone who plans to buy a piece of ...

Forbes contributors publish independent expert analyses and insights. Steve Tengler covers automotive and its transformative technology. Even as the automotive industry reinvents itself with new ...

The 2021 State of Commercial and Industrial Power Reliability Report issued by S&C Electric Co. shows that monthly outages among five major industry categories including manufacturing, healthcare, ...

Analyzing electrical parameters associated with distributing electricity is viewed by many as complex engineering work. Yet, for engineers, electricians, and technicians troubleshooting equipment ...