Microsoft is phasing out three of its products: Microsoft Invoicing, Outlook Customer Manager and its Skype Translator bot in the coming months. It sounds as if the first two are going away because of ...

Some artificial-intelligence deals have raised eyebrows, and JPMorgan analyst Mark Murphy used the earnings call to ask ...

In today’s hypercompetitive business environment, agility and integration are no longer optional; they are strategic ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Microsoft confirmed that a configuration change error triggered a major outage on October 29, disrupting Azure, Microsoft 365 ...

Microsoft today announced a new Outlook Customer Manager solution for small businesses as part of its Office 365 Business Premium subscription plan. The new customer relationship tool is currently ...

The $9.5 billion customer experience market saw major activity over the past few years. SAP acquired Qualtrics for $8 billion then took it public. Medallia went public. InMoment acquired MaritzCX.

Microsoft, in June 2024, reported that it had 228,000 full-time workers. The company said the recent layoffs impacted “fewer than 4%” of its workforce. Microsoft began job cuts that will reportedly ...