An effective service catalog serves multiple roles: to steer users to the appropriate resource, to communicate to the campus what IT does, and to help IT stay within its own capabilities. For an ...

Enterprise management provider CA on August 6 moved to align its service level management suite more closely with the recently released IT Infrastructure Library Version 3. The company, which is based ...

IT departments look to service catalog technologies from vendors such as Digital Fuel, newScale, Oblicore and PMG to align IT functions with business demands in a down economy. IT departments faced ...

What's a service catalog? Is it iTunes for the enterprise? Is it an online directory? Is it a resource for developers? Is it one of the stipulations of ITIL/IT service management best practices? It's ...

A retired manager tells how IT at Starbucks went from muddle to organized via a service catalog. Three years ago, Starbucks’ IT department found its services as muddled as a “venti soy, decaf mocha, ...

Sixth in a series of articles expanding on “Ten Steps to Modifying User Behavior and Reducing IT Costs,” an October Computerworld.com column by Computer Associates International Inc.’s Stevie Sacks.

SAN RAMON, CA--(Marketwired - Oct 10, 2013) - Avatier Corp., the clear identity management software innovation leader, today debuts Avatier Service Catalog as the newest module of the Avatier Identity ...

Concordia is a large university, so it can be challenging to locate the resources you're looking for. Don't despair, the IT Service Catalog will make your search for tech services a whole lot easier.

Whether you’re new to the Concordia community, returning this fall term or you never left, you now have access to the university’s brand new IT service catalog. Created by Instructional and ...

FORT HUACHUCA, Ariz. — As the Network Enterprise Technology Command Information Technology Service Management, or ITSM, team’s responsibilities exponentially grow to support the objectives and the ...