You book the room, get the confirmation email and assume that’s the end of it. Front desk staff say it’s rarely that fixed.
Things can get messy if a hotel accidentally gets overbooked or if someone's reservation is made for the wrong day. Guest satisfaction is the primary concern of hotel receptionists, and extensive ...
Sixteen young people from around the globe don their brightest smiles on a set in Montreux designed to look like a hotel lobby. This is the arena for the 2022 hotel receptionist WorldSkills ...
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A hotel receptionist handles a difficult check-in
A guest tries to check in at a hotel reception desk. The exchange centers on the receptionist's response to the request.
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NI's Top Hotel Receptionists Are Honoured
The winners of the 2024 NIHF Receptionist Awards have been revealed. After months of deliberation, the awards were announced by compere, Pamela Ballantine, at a glittering awards ceremony on 22 May in ...
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