Traveling is hard, and it can be even more difficult when a guest's expectations are different from what they encounter in reality. Great hotels are built on great customer service, so we asked some ...
Spatula Desserts on MSN
‘What's the craziest guest complaint you've had to handle?' Servers reveal what really happens behind the scenes
Every restaurant has its common complaints, such as food taking too long, steaks not being cooked properly, or drinks not ...
Regardless of its size, a hotel must have an organizational structure that services its customers most effectively. Although the number of staff may change in a big hotel, typically, the structure ...
Before the popularity of social networks like Twitter or Facebook, customer complaints were typically between the consumer and the company. But now when a customer is unhappy about a product or ...
Customer loyalty can be elusive, but it is imperative to running a successful business. In today’s hyper-digital world, there are myriad online forums that welcome venting and complaining. With the ...
Editor’s Note: This article originally appeared on YourSource News (YSN), the official blog of BrandSource parent AVB Inc, and is reprinted with permission from the authors. Let’s face it: Every ...
Customer complaints come in all forms and happen to every business under the sun. Dealing with a customer complaint takes a great deal of tact, and ignoring it can wreak havoc on your entire business ...
Do you remember when the customer was king–when businesses lived by one simple credo: the customer is always right? These days customer service is suffering as less qualified individuals fill jobs out ...
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