The front desk is a small stage with a long line of travelers waiting their turn. Most people think of check-in as a quick ...
Picture two guests at the same counter. One says, “Anything you can do?” and gets a polite shrug. The other asks one small, ...
Most travelers hand over an ID, sign the folio and head for the elevator without asking for a single extra thing. Hotel staff have said for years that this is exactly where guests leave comfort on the ...