Artificial intelligence has gone mainstream. The term is now regularly appended to all manner of tools and technologies, even when it’s unclear exactly what role AI plays in delivering desired ...

In today’s financial world, customers want a personalised, fast, seamless, immersive, cross-channel digital experience that satisfies, and even anticipates, their needs. This is especially true of ...

Financial services brands are at a crossroads. The industry is shifting from tradition to innovation, causing many organizations to rethink the way they connect with customers. But many leaders, ...

The era of hyper-personalization has hit financial services in a huge way. Last year, 18% of investment in fintech went into personalized financial management according to Dealroom, while the rise of ...

According to Fenergo estimates “poor customer experience” is costing financial institutions $10 billion in revenue per year. 36% of financial institutions have lost customers due to inefficient or ...

An artificial intelligence chat bot developed by IBM Services helped GM Financial process a large influx of customer requests at the height of the COVID-19 pandemic last year and remains an important ...

Financial services companies are usually quick to adopt new technology but one is noticeably absent: voice. Banks have been early adopters of innovation for years, and the way we communicate with them ...

The industry’s AI spend is projected to rise from $35 billion in 2023 to $97 billion by 2027, which represents a compound annual growth rate of 29%. The industry’s AI spend is projected to rise from ...

This content has been selected, created and edited by the Finextra editorial team based upon its relevance and interest to our community. A McKinsey survey looking at the banking, auto insurance, ...

Could Vanguard’s antiquated systems make it the high-cost low-service provider, and seal its fate as the Eastern Airlines of financial services? Historically speaking, changing an industry for the ...

Financial Affairs provides sound financial management and services, assuring proper stewardship of university resources. As we mirror the university’s core values, we partner with our customers to ...