A delivery is no longer just about moving goods from point A to point B. It has become a core component of the customer ...

When it comes to ecommerce delivery, customer expectations are constantly rising. Almost half of shoppers (46%) said the choice of a convenient and personalized delivery service is a key factor in the ...

Food-delivery service Uber Eats will offer refunds but won’t actually correct what went wrong. Customer service has been tricky for companies whose services rely on third parties and gig workers. In ...