Amazon's help page has enough information to answer your questions about the service. However, you may need to contact an Amazon representative to resolve problems with your new Amazon Echo Dot ...

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our rankings and categorized them by best for sentiment analysis, best for free ...

You can contact PayPal immediately over the phone, or use their online Help Center and Message Assistant.

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers current events that impact customers and employees. Of all of the customer service channels, live chat probably ...

Efficient and empathetic customer service can quell shoppers' anxieties and build trust in your company. Here are seven tools you can use today.

Apple's Business Chat takes direct aim at the customer service capabilities offered by social media platforms. Facebook lets businesses chat with their customers on Messenger, Instagram and WhatsApp, ...

In the latest (or, really, most recently unearthed) instance of the internet being creepier than most users realized, it has come to our attention that the text box you use to communicate with ...

TULSA, Okla. -- Dollar Rent A Car on Jan. 24 began responding "live" to online customer inquiries on www.dollar.com. The company created "text chat" buttons throughout the site allowing browsers to ...

Forbes contributors publish independent expert analyses and insights. I write about the impacts of computing & technology in manufacturing. This article is more than 5 years old. Chat bots are ...

Dish announced today that its customers can now chat with service representatives through Apple's Business Chat messaging service. Apple launched Business Chat earlier this year and it lets companies ...

Opinions expressed by Entrepreneur contributors are their own. In this age of instant gratification, consumers want their problems dealt with immediately — not five minutes from now. By implementing ...

Learn how to create a seamless experience and leave a lasting impression on your customers. While there is a movement to self-service and digital support through chat, companies need the third leg of ...