Customer relationship management consultants provide independent advice on solutions for managing customer service and customer relationships. Their aim is to help clients improve customer ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Would your customer support mix be improved if you offered ...

As a customer service consultant, I rarely run across a company that doesn't claim that it "strives to provide superior customer service," or other words to that effect. (The exceptions are incredibly ...

Hewlett-Packard forges a deal with the consulting firm in which the two will help mutual customers use software to keep track of clients and business partners. Stephen Shankland worked at CNET from ...

Based on the best practices of the greatest customer-centric organizations in the world (Ritz-Carlton, Nordstrom, Starbucks, Zappos, and others), I instruct my consulting clients to respond to every ...

After all this time blogging about CIO issues and the world of IT, I am always amazed by the antics of some consultants. Yesterday, I heard wild stories from two different people. In the first case, ...

The specialist customer and change management company Customer Consulting has launched an ‘interim division’ to provide highly skilled and knowledgeable staff to help solve organisations’ temporary ...

NEW YORK, Jan. 20, 2025 /PRNewswire/ -- Report with the AI impact on market trends - The global strategy consulting market size is estimated to grow by USD 121.2 billion from 2024-2028, according to ...

Relationship-builder. Product expert. Revenue generator. Voice of the client. These are just a few of the hats a customer success manager wears on any given day, but excelling at any of these roles ...

As part of its effort to increase services revenue, Hewlett-Packard has struck a deal with Deloitte Consulting in which the two will help mutual customers use software to keep track of clients and ...