Airbnb admitted its customer service needs improvement after NBC4 Responds helped several guests resolve problems with the short-term rental marketplace. “There was no way to actually get a hold of ...

Airbnb complaints seem to be on the rise. From griping about cleaning fees to complaining about the impact on neighborhoods and real estate markets, it seems like everyone has an opinion of the ...

Half of Airbnb users in the U.S. are now using the company’s AI-powered customer service agent, CEO Brian Chesky said Thursday during an earnings call. The tool was quietly rolled out last month and ...

Airbnb’s summer release is usually a grand affair with tons of updates for guests and a few for hosts. This time, however, the company is introducing just a few updates for group booking along with a ...

Airbnb is going to become an “AI-first application” over the next few years, co-founder and CEO Brian Chesky said on a Q2 2025 earnings call last week. The company rolled out an AI customer service ...

Many frequent travelers have Airbnb “horror stories” — tales of dirty bathrooms, inaccurate photos and unprintable bizarreness. Yet, while it’s easy to complain about these disappointing vacation ...