Photo Caption: Airbnb co-founder and CEO Brian Chesky appeared on-stage at Skift Global Forum in New York City in September 2022. Good morning from Skift. It’s Thursday, April 18. Here’s what you need ...
Once again, Airbnb is in damage control. After facing backlash from hosts for changing its cancellation policy in response to Covid-19 — offering guests full refunds without penalties — the startup’s ...
Airbnb initially made a pro-guest decision on refunds, but it now realizes its policy and its outreach to hosts was clumsy and unsatisfactory. Hosts still won't be pleased, but the optics and ...
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