A couple faces a $385 charge after an Airbnb keypad fails during a rainstorm. The locksmith blames the weather, but Airbnb ...

Airbnb’s summer release is usually a grand affair with tons of updates for guests and a few for hosts. This time, however, the company is introducing just a few updates for group booking along with a ...

ALAMEDA, Calif. (KGO) -- Alexander Yee of Alameda and his friends went up to Tahoe. They were up there for this year's great snow and rented a great place through Airbnb. On the first night everything ...

Original story: A travel blogger claims that Airbnb “customer service royally screwed [her] over this week” in a viral TikTok. Lauren (@lawofwandering) says she arrived at a dirty Airbnb and due to ...

Airbnb didn't do any of those things except offer you a path to appeal. You did, politely asking Airbnb to detail the nature ...

Wednesday morning Airbnb Inc. revealed what it’s calling its “biggest change in a decade.” Beyond modifications to its user interface and nifty new bells and whistles, it’s also addressing one of the ...

Half of Airbnb users in the U.S. are now using the company’s AI-powered customer service agent, CEO Brian Chesky said Thursday during an earnings call. The tool was quietly rolled out last month and ...

A woman who was unable to make it to her Airbnb reservation due to the ongoing Los Angeles wildfire was refused a refund, with the company claiming that the inferno was not covered by its 'major ...