A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

National Grid is expected to be required to return $15 million to utility customers after Massachusetts regulators penalized the company for a slew of consumer complaints, NewsCenter 5's Ben Simmoneau ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

In a letter, they said that National Grid hasn’t sent bills to an upwards of 35,000 of its customers since as far back as October. The problem was heightened by National Grid’s failure to ...

31,066 people played the daily Crossword recently. Can you solve it faster than others?31,066 people played the daily Crossword recently. Can you solve it faster than others?

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

By: MA State Rep. Ryan Hamilton I hear you if you are struggling with your Eversource or National Grid bill this season. The ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.