In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The DPU says the utility company can not charge more than 60 days of backpay after months of billing failures thousands of customers, according to NBC Boston. In a letter, they said that National Grid ...

The Massachusetts Department of Public Utilities is taking action against National Grid, limiting how much it can collect from customers after months of billing failures and fining the company ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

Eversource and National Grid have submitted proposals to decrease gas bills by 10% for Massachusetts customers in March and ...