National Grid is expected to be required to return $15 million to utility customers after Massachusetts regulators penalized the company for a slew of consumer complaints, NewsCenter 5's Ben Simmoneau ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state regulators to crack down.

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

In a letter, they said that National Grid hasn’t sent bills to an upwards of 35,000 of its customers since as far back as October. The problem was heightened by National Grid’s failure to ...

The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.