35K National Grid customers off the hook on some bills
The company failed to send timely bills to the tens of thousands of customers this winter due to an issue in its customer billing system. That means many will see those charges waived.
National Grid customers in Mass. say they can’t find promised bill cut
National Grid customers say they can't find that discount on this month's bills because it's not where the company says it is ...
Massachusetts DPU slaps National Grid over 'severe billing errors'
National Grid -- the state's largest gas utility -- is being hit with millions of dollars in penalties from Massachusetts for ...
Administrative snafu means 35,000 National Grid customers will get a big break on their bill
The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.
National Grid ordered to fix "severe billing errors" affecting thousands of Massachusetts customers
The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.
After billing meltdown, frustrated customers say National Grid not complying with Massachusetts state order
Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...
If your National Grid gas bills were delayed this winter, you’ll pay for only two months
The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...
National Grid fined by Mass. DPU, electric customers could see $15 million back
A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...
Gothamist15d
Get ready for bigger bills: National Grid rates go up again April 1
If it feels like your rates just went up … they did. Under already-approved rate hikes, the average National Grid customer in Queens, Brooklyn and Staten Island saw a bill increase of $30.18 ...