The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.

The problem was heightened by National Grid’s failure to report it to the DPU after it came to light in November. Now, they ...

In a letter Monday, the state Department of Public Utilities scolded National Grid for failing to bill 35,000 customers ...

Questions about thousands of customers, who went months without bills from National Grid this winter, got Massachusetts state ...

The Department of Public Utilities is ordering National Grid to refund or not charge customers for late bills.

A spokesperson for the Department of Public Utilities told Boston 25 News that National Grid has proposed to pay back $15 ...

If I could give National Grid negative stars I would ... report and view outages and set up online bill-pay from the company’s home page. You can also choose how you want to pay your bill ...

The Mass. Department of Public Utilities has ordered National Grid to charge for only two months if customers went longer ...

Rhode Island Energy will pay nearly $8 million to compensate ratepayers for a billing scheme that occurred under National Grid, the previous owner. National Grid intentionally misfiled invoices in ...

The state is ordering National Grid to fix "severe billing errors" affecting thousands of its gas customers in Massachusetts.